Legal
Privacy Policy
How Top1 Auto Transportation collects, uses, and protects your personal information.
Privacy Policy
Top1 Auto Transportation LLC · Effective Date: [INSERT DATE] · Last Updated: June 2025
1. Introduction
Top1 Auto Transportation LLC ("Top1," "Company," "we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website, request a quote, book a shipment, create an account, or communicate with us in any way. By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Our website is operated from 2108 N St, Sacramento, CA 95816. We are a licensed freight broker registered with the Federal Motor Carrier Safety Administration (FMCSA) under MC# 1772916 and USDOT# 4486673.
2. Information We Collect
a) Information You Provide Directly: When you request a quote, book a shipment, register an account, contact us by phone or message, or interact with our website, you may provide: your full name, email address, phone number, billing address, pickup and delivery addresses, vehicle year, make, model and condition, preferred transport type, payment information (processed by our secure payment provider — we do not store raw card numbers), and any special instructions or notes you choose to share.
b) Information Collected Automatically: When you visit our website, we automatically collect certain technical information, including: your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, time spent on each page, and device identifiers. This information is collected using cookies, web beacons, pixels, and similar technologies described in our Cookie Policy.
c) Information from Third Parties: We may receive information about you from third-party sources, including analytics providers (Google Analytics), advertising partners (Google Ads, Facebook), and social media platforms (Instagram, Facebook, TikTok) when you interact with our content or advertisements on those platforms.
3. How We Use Your Information
- To process your quote request and provide vehicle transportation services
- To communicate with you about your order status via email, phone, SMS, and WhatsApp
- To process payments and prevent fraud
- To assign a licensed carrier to your shipment and coordinate logistics
- To send booking confirmations, delivery notifications, and service updates
- To respond to your inquiries, customer service requests, and support tickets
- To send you promotional communications if you have consented (you may opt out at any time)
- To improve our website, pricing model, services, and customer experience
- To analyze usage patterns, conversion rates, and service quality
- To comply with legal obligations, regulatory requirements, and FMCSA record-keeping
- To prevent fraud, abuse, or violations of our Terms of Service
6. Your Privacy Rights
All Users: You have the right to request access, correction, or deletion of your personal information, and to opt out of marketing communications at any time.
California Residents — CCPA Rights: Under the CCPA and CPRA, California residents have additional rights including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
To exercise your California rights, contact us at: +1 (916) 407-9455 | privacy@top1autotransportation.com | 2108 N St, Sacramento, CA 95816.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. As a general guideline: booking and shipment records are retained for 5 years; quote-only records are retained for 1 year; communication logs are retained for 2 years.
8. Data Security
We implement industry-standard technical, administrative, and physical security measures including SSL/TLS encryption, secure payment processing through Stripe (PCI-DSS Level 1 certified), access controls and multi-factor authentication for internal systems, and regular security reviews.
9. Children's Privacy
Our website and services are directed to adults and are not intended for individuals under the age of 18. If you believe we have collected information from a minor, contact us at +1 (916) 407-9455 or contact@top1autotransportation.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of any third-party website.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the 'Last Updated' date at the top of this policy.
12. Contact Us
Company Name: Top1 Auto Transportation LLC
Address: 2108 N St, Sacramento, CA 95816
Phone: +1 (916) 407-9455 | +1 (715) 896-1705 (WhatsApp enabled)
Email: contact@top1autotransportation.com
Privacy Requests Email: privacy@top1autotransportation.com